Caricom Freight Consolidators ("we," "us," or "our") operates the website shipwithcaricom.com and provides freight consolidation and shipping services from the United States to Jamaica and the Caribbean. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information: When you create an account, submit a dock receipt, request a quote, or contact us, we may collect your name, email address, phone number, mailing address, and government-issued identification (for cargo release).

Shipping Information: We collect details about your shipments including item descriptions, declared values, weights, dimensions, tracking numbers, and consignee information necessary to process and deliver your cargo.

Payment Information: When you pay invoices online, payment is processed through Stripe. We do not store your full credit card number on our servers.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and timestamps.

2. How We Use Your Information

We use the information we collect to:

Process and track your shipments
Generate dock receipts, invoices, and customs documentation
Send shipping notifications via email and WhatsApp
Process payments and maintain billing records
Respond to your inquiries and provide customer support
Comply with customs regulations and legal requirements
Improve our website and services

3. Information Sharing

We may share your information with customs authorities, shipping carriers, and partner agents in Jamaica as required to complete your shipment. We do not sell your personal information to third parties.

We use third-party service providers including Twilio (WhatsApp notifications), Resend (email), Stripe (payments), and Vercel (hosting). These providers only access information necessary to perform their services.

4. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain shipping records and transaction history as required by customs regulations and for legitimate business purposes. You may request deletion of your account and personal data by contacting us, subject to legal retention requirements.

6. Your Rights

You may access, update, or delete your personal information through your account settings or by contacting us. You may opt out of non-essential notifications through your notification preferences.

7. Cookies

We use essential cookies for authentication and session management. We use Google Analytics to understand website usage. You may disable cookies in your browser settings, though some features may not function properly.

8. Contact Us

For questions about this Privacy Policy, contact us at info@shipwithcaricom.com or call (305) 687-1677.

Caricom Freight Consolidators
14735 NW 25th Ct, Opa Locka, FL 33054